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Windows 10 would boot to a black screen and the only application that would run was sticky keys. I had tried using the disk based recovery located on the recovery partition, and also the recovery USB stick that the manufacture says to create and use. As a last resort I aslo tried the Windows 10 ISO bootable USB stick. After a lot of mucking around and almost giving up completely becuase trying to fix it was causing more problems and making the system less usable. I finally spoke to Acer Support where they informed me that the computer originally came with Windwos 8.1. My mistake was in trying to refresh and reset using Windows 10 install media when I should be using same version of Windows the computer came with.